Citizen Charter

Welcome address

"Dear Citizen, Welcome to Jaipur National University Institute for Medical Sciences and Research Centre. We strive hard to provide comprehensive, high-quality tertiary level health care to entire Rajasthan population."

Purpose
This charter seeks to provide a framework, which enables our users to know the following:

Services available in this hospital

The quality of services they are entitled to and the means through which complaints regarding denial or poor quality of services will be redressed.

General information about the hospital

Location
Jaipur National University Institute for Medical Sciences and Research Centre, Jagatpura, Jaipur-302017, Rajasthan, India.
Phone: +91-141-2981400

• Number of beds:-Presently 390, subsequently to be increased to 1000 over a period of time
• Location of Central Enquiry & Registration office: located just inside the main entrance in hospital. Telephone No. of Central Enquiry:-0141-2981400
• Website: www.jnujaipur.ac.in, www.jnuhealthcare.com

Control Room

• Medical Superintendent office on the first floor of the Hospital
• Contact No.- 0141-2981400 (Ext. No.-1505)
• Control Room functions round the clock, in Medical Superintendent’s Office and is managed by Duty Officers, who deal with any administrative problem, provide assistance and listen to public grievances with regard to patient care.

Casualty and Emergency Services

• Location: on the Left side of the main entrance and also has the separate entry for Accident & Emergency services which function round the clock, throughout the year.
• Contact No.: 0141-2981400 (Ext. No.: 1117)
• No. of beds in the Emergency Department: -14 (4 RICU & 10 Casualty).
• Accident & Emergency services are fully equipped with all life-saving equipment like monitors, ventilator, defibrillator, nebulizer, ECG machine, X Rays machine etc.
• Accident & Emergency services work under Supervision of CMO.
• Specialists are available on-call basis to cater for all kind of emergencies.
• The person requiring urgent care gets medical care before paperwork like Registration/Medico-Legal requirements

Out Patient (OPD) Services

• Location: - OPD department is situated on the ground and the first floor of the hospital and registration counter is located in front of main entrance of the hospital.
• Reception contact no.- 0141-2981400 (Ext. No.-1551/1552/1557)
• OPD timings: - 9.00 am to 5.00 pm.
• Detail of services:
  • General Medicine
  • Pediatrics
  • T.B. & Chest
  • Dermatology
  • Psychiatry
  • General Surgery
  • Obst. & Gynecology
  • Orthopedics
  • Ophthalmology
  • E.N.T.
  • Dentistry

Casualty (24x7)

• OPD schedule: Specialists are available from 9 am to 5 pm.
• Charges: Free

Pharmacy

• In house pharmacy is located on ground floor near the reception.
• Investigations: Sample collection room is located on the ground floor of the hospital.
• Report collection: From OPD Reception. (Timings informed at the time of sample collection).

Indoor Services

• Visiting time: - 11.30 a.m. -1.00 pm & 6.00 pm- 8.00 pm.
• Maximum 2 attendants (having valid passes) can stay with the patient.
• Indoor departments keep all emergency medicines in inventory.
• Medicines are purchased by Patient from in-house pharmacy. 50% discount on medicines for OPD patients and some discount for IPD patients.
• Food: - In house food is provided to all admitted patients as prescribed by the dietician and prepared under the strict hygienic environment at minimal rates.

O. T. Details

• 7 Major OTs & 2 Minor OTs.
• All major O.T. are modular with HEPA filter and laminar flow.

ICU Details

• Total beds: 24
• 5-MICU
• 5-ICCU
• 4-NICU
• 2-PICU
• 5-SICU
• 3-Burn ICU
• Patients requiring urgent ICU care are admitted to ICUs on the recommendation of treating doctors.

Lab Services

• JNUIMSRC has central lab equipped with modern equipments.
• Central lab functions 24 hrs a day throughout the year.
• All routine and special investigations including those of Biochemistry, Pathology, and Microbiology are done by the central lab.

Blood Bank

Contact No.: 0141-2981400, Ext. No.: 1073

• JNU IMSRC has a licensed modern, state of the art Blood Bank that functions 24 hours a day and provides facilities for blood donation, storage, issue of blood and its components. Strict precautions are taken and testing is done to prevent any blood-borne infection. If your patient requires blood transfusions, then you are requested to arrange healthy blood donors for donating blood in order to reduce the shortage of blood.

Radiology Services

• Department is equipped with digital X-Ray, Ultrasonography and multi slicer CT scan machines.

Day Care Services

• The daycare facility is available for certain types of operations requiring minimal access and less hospital stay. e.g. laparoscopic surgery, endoscopies and similar interventions

Complaint and Grievances

JNU has University Complaint Committee (UCC).

Members:

• Dr. Divya Shrivastav (Member)-Joint Director, School of Life Sciences: 9351288092
• Dr. Purnima Negi(Member)- Sr.Dy.Director, School of Engineering & Technology: 935128807
• Dr. Rana Zaidi (Member)- School of Engineering & Technology: 9314889412
• Ms. Madhu Pareek (Member)- Warden: 9351288087
• Dr. Dheera Sanadhya (Member)- School of Life Sciences-9314263199

Responsibilities of Users

• The success of this charter depends on the support we receive from our users.
• Please try to appreciate the various constraints under which the hospital is functioning.
• Please follow the rules and regulations of the hospital while inside the hospital campus.
• Please do not cause inconvenience to other patients by crowding or making noise unnecessarily.
• Please help us in keeping the hospital and its surroundings neat and clean.
• Please don't argue with security guards, show your passes when asked for & cooperate in the order and peace inside the hospital premises.
• Please use the facilities of this hospital with care and do not damage/ spoil hospital property.
• Beware of Touts & unauthorized persons. Don't indulge in any money transactions with them.
• The Hospital is a No Smoking Zone.
• Please refrain from demanding undue favours from the staff and officials.
• Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the Hospital.