Patient Information

Admission and Billing

The well-trained office staff at our reception will assist you during the admission process. A Unique Identification Number (UID) will be generated for the patient and all the medical records will be maintained and stored by the hospital for future reference.

During the admission process, you will be required to make an advance payment. This advance shall be adjusted against the final bill at the time of discharge. If anyone seeks to go for cashless treatment they will have to visit the insurance desk/TPA desk. Our staff will thereafter escort the patient to the allotted room/bed and make you feel comfortable.

Discharge Process

Your nurse will fully assist you in the discharge process which may take few hours to complete. You are expected to clear your dues by paying cash or by a credit/debit card, once your final bill is generated. Your discharge summary and belongings (like thermometer, urinal bedpan, etc. - used during the course of your stay) will be handed over by your nurse. She will also clearly explain the medications you need to continue after discharge and any additional follow-up instructions. If you need a medical ambulance to drop you at your home after discharge, then please inform your nurse and she will make all the necessary arrangements.

Patient & Attendant Rights

As a patient or attendant at the JNU Hospital, you have the right to

• Be treated with proper respect, compassion and dignity, consideration, in a safe and clean environment regardless of your age, gender, origin, race, religion, sexual orientation or disabilities.
• Be addressed by your proper name and be informed about the names of the doctors, nurses and other members of the healthcare team, involved in your care.
• Full protection of your privacy, dignity and confidentiality in care discussion, examinations, and treatments.
• A clear and understandable explanation by your doctor regarding your diagnosis, as well as the benefits and risks of each treatment, expected outcome and change in medical condition.
• Receive information from the hospital about the expected cost of treatment and payment policies.
• Request a copy of your medical records as per protocol. Be protected from physical abuse and neglect.

Patient & Attendant Responsibilities

As a patient or attendant at the JNU Hospital, you are responsible:

• For keeping all your appointments, being on time for your appointments, and alternately, calling your doctor/hospital in case you cannot adhere to the appointment timing.
• For actively participating in your treatment plan as laid out by your doctors and to keep the doctors and nurses informed about the effectiveness of your treatment.
• For providing accurate and complete information, about your full name, address, telephone number, date of birth, particulars of next-of-kin, insurance company/employer/TPA, past illness and medication details whenever required.
• For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy.
• For your valuables and belongings. Carry only necessary items with you.
• For understanding all instructions clearly before signing the consent forms.

We deeply value your family and friends and understand that they are an important part of your recovery process.

For the comfort and convenience of all our patients, we request you to limit your visitors during visiting hours

It needs to be noted that visitors may be restricted according to a patient’s medical condition and/or special needs.

At the time of admission, you will be issued passes for attendants and visitors. Please request your attendant and visitors to wear/display these passes while in the hospital premises. In case of loss of the pass, you may get in touch with the Concierge Desk located in the hospital main entrance.

Sanitize hands before and after visiting, for your own safety. The use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation. All visitors are requested to read and follow all posted signs about the usage of cell phones, only in approved areas. In case, you use the mobile phone in the approved areas, please speak in a soft tone so that the other patients are not disturbed. Children under the age of 12 years are not allowed on patient floors, to protect them from catching any infection.